USS Serviço de Assistência
USS specializes in strengthening the relationship of companies with their clients and markets, through the best, most adequate and rational solutions, which add value to products and services offered by these organizations. With a well dimensioned structure, USS performs more than 1 million assistances per year, for a portfolio of clients with more than 11,8 million users in the country.
Challenges
» High Availability (24x7) of USS critical operation system, utilizing RAC contingency servers
» Gains of performance and scalability
» Support the growth of USS operations in the system, due to the addition of a new segment
» Guarantee high availability of the applications
» Improve the performance of the critical applications
» Short implementation deadlines
Solution
» Alteration of the operating system’s platform
» Keep compatibility with specific company software, developed in JAVA
» Guarantee high availability of applications
» Through load balance, there was planned division of loads in the several servers
» The benefits were extended to all areas of the company through more agile information search, also allowing scale growth of its system
» Reduction of bad performance which impacted in the productive routine.